Refund Policy

1. General Refund Policy

Refunds are only issued under valid and approved circumstances, depending on the type of service booked.

2. Service Cancellations

• Cancellations made at least 72 hours prior to the scheduled service date are eligible for a full refund.
• Cancellations made within 24–72 hours are eligible for a partial refund (up to 50%).
• No refunds will be issued for cancellations made less than 24 hours before the scheduled service.

3. No-shows

No refunds will be processed for no-shows or failure to inform us before the service time.

4. Non-refundable Services

Customized or special-package bookings, such as event management or banquet services, are non-refundable unless explicitly stated.

5. Refund Process

• Approved refunds will be processed within 7–10 business days.
• The refund amount will be credited to the original method of payment.

6. How to Request a Refund

To request a refund, please email us at refunds@tajhotelmgmt.com with your booking ID, service details, and reason for cancellation.